A small selection of our products, for example, curtains and blankets are based in a secondary warehouse and may take 2-3 days longer to be delivered than the stated times on our delivery page. The rest of the products are delivered within the stated timeframe set out on our delivery page.

We use DPD, Evri and Royal Mail to deliver all orders.

We accept payments by Credit and Debit Cards. Paypal and Stripe.

There are regular stories of online fraudsters and hackers, but the truth is that cybercriminals are less likely to get hold of your credit card details over the internet than they are over the phone, through the mail, or in a restaurant. Even so, safe online shopping requires an extra measure of vigilance.

No, account is not required to place order. However, if you register with us you will get regular updates about products and offers.

If you wish to cancel your order please email us at info@charmstrend.com

You can track your order by clicking the tracking link sent to your email.

If you are returning any item(s) back to us due to a manufacturing fault, we will cover the cost of return. If you are returning an item which does not have any manufacturing fault, you will be liable for the cost of return.

You can return your parcel within 14 days as long the item is unused and unopened. If there is a fault with your item, we will refund the full order. If however, there is no fault with the item, the delivery cost will be deducted from the refund. Please contact us at info@charmstrend.com.